Harris County WCID 89 – Water Operator Transition Notice
No Interruption in Service – New Operator Begins October 3, 2025
Board of Directors of Harris County WCID 89 has engaged Municipal Operations & Consulting (MOC) as the District’s new operator, effective October 3, 2025.
MOC will provide day-to-day operations, billing, customer service, and emergency response for the District’s water and wastewater systems. Residents can expect continued safe, reliable water service with enhanced responsiveness to service requests, water quality, and other customer concerns.
Resident Contact Information – Beginning October 3, 2025
Billing & Customer Service (M–F, 8:00 a.m.–5:30 p.m.): 281-367-5511
Emergency After-Hours (24/7 operator on call): 281-367-5511
Email: general@municipalops.com
Customer Portal: www.municipalops.com
Through MOC, residents will have access to:
- 32 live customer service representatives, including bilingual staff, available during regular hours.
- 24/7 emergency response for water leaks and sewer backups.
- Convenient billing options, including online account setup, recurring payments, and access to water usage history.
What Residents Need to Do:
- Beginning October 3, 2025, please direct all bill payments and service requests to MOC.
- For emergencies, call 281-367-5511 at any time to be connected with an operator.
- Look for additional instructions in your upcoming water bill and a door tag delivered to your home.
We appreciate your patience and cooperation during this transition, and we look forward to providing improved service under MOC’s management.
The WCID 89 Board of Directors is committed to a smooth transition and appreciates your cooperation. With MOC as our new operator, residents will benefit from improved accessibility, expanded customer service support, and continued compliance with TCEQ water quality standards.
Harris County WCID 89
Water Operator Transition Notice
No Interruption in Service
New Operator Begins October 3, 2025
Board of Directors of Harris County WCID 89 has engaged Municipal Operations & Consulting (MOC) as the District’s new operator, effective October 3, 2025.
MOC will provide day-to-day operations, billing, customer service, and emergency response for the District’s water and wastewater systems. Residents can expect continued safe, reliable water service with enhanced responsiveness to service requests, water quality, and other customer concerns.
Resident Contact Information
Beginning October 3, 2025
Billing & Customer Service
(M–F, 8:00 a.m.–5:30 p.m.): 281-367-5511
Emergency After-Hours
(24/7 operator on call): 281-367-5511
Email: general@municipalops.com
Customer Portal: www.municipalops.com
Through MOC, residents will have access to:
- 32 live customer service representatives, including bilingual staff, available during regular hours.
- 24/7 emergency response for water leaks and sewer backups.
- Convenient billing options, including online account setup, recurring payments, and access to water usage history.
What Residents Need to Do:
- Beginning October 3, 2025, please direct all bill payments and service requests to MOC.
- For emergencies, call 281-367-5511 at any time to be connected with an operator.
- Look for additional instructions in your upcoming water bill and a door tag delivered to your home.
We appreciate your patience and cooperation during this transition, and we look forward to providing improved service under MOC’s management.
The WCID 89 Board of Directors is committed to a smooth transition and appreciates your cooperation. With MOC as our new operator, residents will benefit from improved accessibility, expanded customer service support, and continued compliance with TCEQ water quality standards.